Believe me, I have seen and heard enough during my time here. Previous working experiences also told me that communication can strengthen relationships, be they inter-personal or work-related, whereas, miscommunication can cause damages that are beyond repair.If there is any feedback worth listening to, it is, in all honestly, that today's roll call was a wee bit too long apart from it being conducted at quite an inconvenient time, at least for some of the teams. I know the tracers are one of the busiest at 10.30am, for it is the time they are rushing to complete their morning tracing while answering to phone calls from frantic clinic staff asking for all sorts of assistance.
Anyway, inconvenient or not, it still beats being kept in the dark over developments that are happening in and around the hospital and department. And this roll call just about tackled this end and also allowed us to better understand what are the things expected from us by management.
Christopher is hopeful that roll calls would be one of the regular item, perhaps on a fortnightly or monthly basis. This will depend very much on whether there is enough items on the agenda to warrant a roll call. Roll Calls will be called on an ad-hoc basis.
This year's Dinner-And-Dance is sponsored by our Director and the final call for staff to take up the offer to attend the DND expired at 12 noon last Friday. The idea was to have enough takers to fill up the one table that is sponsored.
The second item was about CRIME within the institution. There have been a few cases of reported theft in the department and the last time round, the culprit was aprehended and handed over to the police. This sort of cases are the exception rather than the norm as the possibility of our police being able to catch the culprits are often very slim.
Christopher advised that we take ownership of the responsibility to ensure our belongings and valuables are securely kept under lock and key. We must not let our guards down especially when our department is one that sees numerous visitors each day accessing our premises.
The key phrase is: 'Take Responsibility'.
He also shared with us that our handphones comes with indentification numbers, very much like our personal ID, and this can be extracted by entering a special code where the 15 digits ID will then be made known to you.
To expand on this, I would like to share this excerpt which was sent to me (I think it was Ritta) some years back, on this phone id issue.
How to disable a STOLEN mobile phone?
To check your Mobile phone's serial number, key in the following digits on your phone: * # 0 6 #
A 15 digit code will appear on the screen. This number is unique to your handset. Write it down and keep it somewhere safe. When your phone get stolen, you can phone your service provider and give them this code. They will then be able to block your handset so even if the thief changes the SIM card, your phone will be totally useless. You probably won't get your phone back, but at least you know that whoever stole it can't use/sell it either. If everybody does this, there would be no point in people stealing mobile phones.
Other issues highlighted by Christopher address the need to shut down our PCs at the end of each workday so that whatever updates carried out by ITD can be transmitted to our PCs. This is necessary because of the recent spate of virus attacks.
The department was also informed of the 'STAFF SUPPORT STAFF' scheme, initiated by MOH and which is available in TTSH. HIS has representatives under this scheme and they are Ritta and 
Christopher. The objective is to help staff in TTSH handle stress or any other issues, whether personal or work-related. The focus is on the mental well-being of each TTSH staff and this scheme is for TTSH to lend support to its staff in their time of need.
Finally, awards in the form of cash vouchers, were given to Fadzidah, Juliana and Philip for approved suggestions under the 6S continuous improvement program. Well done and keep it up!
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